For heating engineers
Breakdowns, annual services, no-heat-no-hot-water at 6am: Sayora picks up when your phone runs hot, flags the real emergencies, and books the services straight into your diary.
£49/mo. No contract. Keep your existing number.
Sayora
Text message
Last night
📞 New call · 10.52pm
Irene Docherty · 07700 900263
No heating or hot water at 12 Wardie Crescent, boiler showing an EA fault code. Elderly mother in the house. Has electric heater for tonight, wants first visit tomorrow. Marked urgent.
Listen: sayora.ai/c/mno901
Today
📞 New call · just now
Graham Speirs · 07700 900434
Annual service booked Tuesday 11am at 3 Silverburn Gardens. Returning customer, combi fitted 2023. Asked about a service plan, wants details when you call.
Listen: sayora.ai/c/pqr234
First hard frost of the year. Every boiler that limped through October has died overnight, and your phone starts before your van does. You're on your first no-heat job by eight.
Every breakdown you can't answer rings the next Gas Safe engineer on the list. An average emergency repair is around £450, and the cold snap sends dozens past your voicemail.
Head inside a boiler casing, analyser running, combustion check mid-flow. You can't touch a phone with a live reading. A landlord rings about servicing four flats before the season.
Four services at around £100 each, plus every repair those boilers ever need. Landlords give the lot to whoever's easiest to reach.
A young family's boiler dies on a Sunday night in January. No heat, no hot water, baby in the house. They're not leaving a voicemail; they're ringing every engineer until someone answers.
The engineer who answers gets the emergency, the goodwill, and the boiler replacement conversation when the fix turns out to be uneconomical.
Hi, you've reached Dunmore Heating. I'm Sayora, the AI receptionist. Ross is out on breakdowns this morning, but I can get you sorted. What's happening with your heating?
The boiler's just stopped. No heating, no hot water, and it's freezing. There's a code on the screen, EA I think.
That's a helpful detail, Ross will know exactly what EA means on your boiler. What make is it, if you can see a name on the front?
It's a Worcester. The green one, few years old.
Noted. Is there anyone in the house who really can't be without heat, young children, anyone elderly or unwell?
My mum's 84 and she lives with us, so yes, honestly.
Then I'm marking this urgent, and Ross sees that the moment we hang up. Can I take your name, address and best number?
Irene Docherty, 12 Wardie Crescent, 07700 900263.
Thanks, Irene. Ross will ring you back as soon as he's clear, this morning. If you have a plug-in heater, set it up in your mum's room for now, and don't keep resetting the boiler; once was enough.
Your phone buzzes on the driveway: Worcester, EA code, no heat, 84-year-old in the house. Marked urgent, number at the top.
No heat with a vulnerable person in the house reads differently from a noisy radiator. She asks what you'd ask, captures the fault code, and flags the real emergencies in your text.
September to November she books annual services into your real diary mid-call, texts confirmations, and keeps the winter pipeline full while you clear breakdowns.
Your registration number, what work you take on, whether you fit heat pumps: tell her once and every caller gets the right answer straight away.
Multi-property landlords and agents get recognised, their job lists captured properly, and their CP12 renewals treated like the repeat business they are.
Boiler-cover resellers and 'green grant' cold calls get politely shut down before they interrupt a flue reading.
Everything Sayora does, unlimited minutes, cancel anytime. One recovered job pays for months of her.
That morning is what she's for. She answers every call, gives the twentieth caller the same calm conversation as the first, captures fault codes and urgency, and turns your phone from a scroll of missed calls into a triaged list: emergencies flagged, services booked, everything else queued for callback.
She asks the questions you'd ask: any heat at all, any hot water, fault code, gas smell, and who's in the house. A gas smell gets your emergency guidance immediately (tell her once what to say, including ringing the National Gas Emergency line); a vulnerable person means the call is marked urgent. You decide the response; she makes sure you can decide fast.
Yes. Connect your calendar and she books annual services mid-call into slots you've opened, texts the customer a confirmation, and answers the "how much is a service?" question with your price. Most engineers charge somewhere around the £100 national average; she quotes yours.
She gives callers your Gas Safe registration number on request and sticks to what you've told her about the work you take on. Being on the Gas Safe Register is a legal requirement for gas work, and callers increasingly know to ask; with Sayora the answer is instant instead of in a voicemail queue.
Very. Agents and landlords get recognised by name, their multi-property job lists captured in one call, and renewals treated as the standing business they are. The agent whose calls always get answered rarely goes looking for another engineer.
£49 a month on early access, unlimited minutes, everything included, no contract. One captured breakdown, against an average emergency repair around £450, covers most of a year.
New to the idea? Read what an AI receptionist is, in plain English.
Sayora's live by tomorrow and takes about an hour of your time. £49 a month on early access, unlimited minutes, no contract. Book 15 minutes with Jacob before the season starts, and hear her triage a breakdown call.
Book a 15-minute call15 minutes with Jacob, Sayora's co-founder. No slides.
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