24-hour answering service
24/7 call answering without the night shift.
A 24/7 answering service picks up your business calls at any hour, every day of the year. Sayora does that for one flat £49 a month, answering in your business name, taking the caller's details and sending you the lead by text or email.
No night surcharge. No contract. Keep your existing number.
Someone has to pick up at 3am. Choose who.
There are three ways to cover a phone round the clock, and each does a different job well. Pick the one that matches what you promise callers at night.
You, on call
Your mobile stays by the bed. It costs nothing and you can act at once, but you're never really off, and the calls you sleep through still go to voicemail.
Best when night calls are rare and you'd handle them yourself.
A human answering service
People answer through the night, and some plans can put an urgent caller through to whoever is on call. You usually pay per call or per minute, so check what nights and transfers cost.
Best when you promise an emergency response.
Sayora, an AI receptionist
Sayora answers at any hour in your business name, answers questions from your business information, books into your diary if it's connected, and sends you the lead. Sayora marks urgent calls but can't put them through. £49 a month flat.
Best when night callers need an answer and a callback, not a person on the line.
So if a caller at 3am needs a person on the line, choose a service with call transfer. If they need their question answered and their details taken so you can ring back first thing, Sayora does that for a flat price.
One divert. Two ways to run it.
Calls reach Sayora through an ordinary call divert, set once by dialling the short codes the Sayora app shows you. Your number stays with your provider, and the Sayora app can ring your line afterwards to check the divert works.
Ring you first
Your phone rings first, and Sayora answers whatever you don't pick up, day or night. On a mobile you choose 10, 15 or 20 seconds, and calls you decline can go to Sayora too. A landline works this way only.
For when you still answer when you can, and want nothing missed when you can't.
Straight to Sayora
Every call goes to Sayora and your phone doesn't ring at all. It's a mobile setting, meant for a line you never answer yourself.
For when Sayora is your receptionist full time.
Either way, the call itself goes the same. Sayora answers in your business name, answers questions from your business information, takes the caller's details and books them in if your calendar is connected. The summary reaches you by text, email or both when the call ends, with the recording and transcript in your Sayora app.
Sayora marks urgent calls, but can't put them through.
When a caller needs help today, says it can't wait or is making a complaint, Sayora marks the lead urgent. The text starts with URGENT, the email is labelled as an urgent lead, and the lead is listed first in your Sayora app. What Sayora can't do is transfer the caller to you, or phone you to wake you up.
There are no quiet hours either: each lead's text arrives as its call ends, at 2pm or 2am. So decide what you promise callers at night, then pick the route that fits.
Urgent can wait for morning
Mute your phone overnight and read the leads at breakfast. The urgent ones are marked and listed first in your Sayora app.
You're on call some nights
Leave your text alerts on for those nights. Every lead arrives by text as its call ends, and the urgent ones start with URGENT, so you know which to ring back first.
You promise an emergency response
Sayora can't put the caller through to you, so a service with call transfer is the better fit for these calls.
Compare answering servicesFour questions for any 24/7 service.
Whoever you're weighing up, these show what you'd really get at 3am. Ask them of us too.
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Who answers at night?
Ask whether it's the same people as the day, a separate night team, or AI.
Sayora: the same AI receptionist at every hour.
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What happens to an urgent call?
Ask whether it gets transferred to your on-call number, escalated, or sent to you as a marked message.
Sayora: a marked message, with no call transfer.
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What can it do on the call?
Ask whether it answers in your business name, answers questions from your information, and books into your diary.
Sayora: all three. Booking needs Google Calendar or Cal.com connected.
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How are nights billed?
Ask whether you pay per call, per minute or a flat fee, and whether nights or weekends cost more.
Sayora: £49 a month flat, nights included, with unlimited minutes under fair use.
To put numbers on it, price the calls you'd send with the cost calculator, and take the overnight buying checklist to any provider you're weighing up. Only need cover in the evenings and at weekends? Read about after-hours answering.
Included in the £49
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Nights, weekends, bank holidays
Every hour of the year is in the plan. There's no night rate and no premium tier.
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Unlimited minutes
A long call at 2am costs the same as a short one: nothing extra, under fair use.
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Recordings and transcripts
Every call is recorded and transcribed in your Sayora app, so you can check the night's details before you ring anyone back.
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Sales calls screened
Automated sales calls run at odd hours too. Sayora ends calls that are selling to your business or playing a recorded message.
24 hours, answered.
What is a 24-hour answering service?
A service that answers your business calls at any hour, every day of the year, including nights, weekends and bank holidays. You'll also see it called a 24/7 answering service. Some use people and some use AI. Sayora is AI, answering in your business name, taking the caller's details and sending you the lead by text, email or both.
Does 24/7 cover cost extra with Sayora?
No. Nights, weekends and bank holidays are part of the £49 a month, not a tier or an add-on, and minutes are unlimited under fair use.
What does Sayora do with an urgent call at night?
Sayora marks the lead urgent wherever it reaches you: the text starts with URGENT, the email is labelled as an urgent lead, and the lead is listed first in your Sayora app. A call counts as urgent when the caller needs help today, says it can't wait or is making a complaint. There's no call transfer and Sayora won't phone you, so if you promise an emergency response, choose a service that can put callers through.
Will I get texts in the middle of the night?
If a caller leaves a lead, yes. Each lead's text arrives when the call ends, and there are no quiet hours. If routine leads can wait, mute your phone overnight and read them at breakfast, or switch text alerts off in your settings and take your leads by email instead.
Do I have to switch anything on at night?
No. With the divert set to ring you first, your phone rings at any hour and Sayora answers whatever you don't pick up, so there's nothing to change when you finish for the day. If you'd rather your phone never rang, a mobile can send every call straight to Sayora instead.
Can I try 24/7 answering before paying?
Yes. Sayora is free to build and ring yourself, with no card needed. When you claim it, your 7-day trial starts: you add a card then, but nothing is charged until the week is up. After that it's £49 a month with no contract.
Does Sayora sound different at 4am?
No. Sayora uses the same real, warm British voice, with the same information about your business, at 4am as at 4pm.
Sleep through the calls. Read the leads at breakfast.
Build a receptionist for your business, ring it at whatever hour you like, then decide who answers your phone tonight.
£49/mo. Unlimited minutes. Cancel anytime.