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Sayora answers from your stock. MotorDesk gets the lead.

If your dealership runs on MotorDesk, connect it to Sayora. Your receptionist answers callers from the cars you have in stock right now, books test drives and viewings into your MotorDesk calendar, and sends each lead to your MotorDesk lead inbox.

Switched on
For each dealership, when you ask
You’ll need
MotorDesk Growth or above, with API 2.0
Train your receptionist

Integrations, with MotorDesk connected, for an illustrative business.

What Sayora reads and sends

What comes in from MotorDesk, what your receptionist does with it on the call, and where each enquiry ends up.

  1. From MotorDesk

    Live stock

    • The cars you have in stock, with the year, make, model, fuel, gearbox, colour, mileage and price.
    • A sale or a price change reaches your receptionist within about five minutes, or about half an hour if your key can’t read Vehicles.
    • Any car by its registration, spaced or not, whether it’s for sale, reserved or sold.

  2. On the call

    Bookings

    • Your receptionist answers from your stock and takes the caller’s details.
    • For a test drive or a viewing, your receptionist offers the times MotorDesk has free and books one on the call.

  3. Into MotorDesk

    Leads

    • A lead in your lead inbox for each call where your receptionist took the caller’s details, usually within a minute of the call ending.
    • Each with its MotorDesk lead type: Test Drive, Viewing, Valuation, Callback or Enquiry.
    • The car the caller asked about, attached to the lead.

What Sayora won’t do with MotorDesk

The limits, with what to do instead.

  • No finance figures

    Your receptionist doesn’t quote finance. A finance question is taken down for your team to answer.

  • No new contacts

    A caller who’s already a contact in MotorDesk is matched to it. Sayora never creates contacts.

  • No recordings or transcripts

    MotorDesk gets the summary and the details your receptionist took. The recording and the transcript stay in Sayora.

One call, start to finish

A caller rings while you’re out. Here’s what your receptionist says, what you see in Sayora, and what lands in MotorDesk.

Caller

Is the white BMW 3 Series still for sale?

Your receptionist

It is. It’s a 2021 320d M Sport automatic in white, with 28,000 miles.

Caller

Could I take it for a test drive on Saturday?

Your receptionist

I can book that now. I have ten o’clock or half past eleven on Saturday. Which suits you?

What MotorDesk gets

  • A Test Drive lead for Tom Ellis, with the BMW attached
  • The test drive in your MotorDesk calendar, attached to his lead
  • His number and the call summary on the lead

Illustrative businesses, people and calls, drawn from Sayora’s own portal.

Getting MotorDesk switched on

We switch MotorDesk on for each dealership when you ask. Then you connect it yourself, under Settings, then Integrations.

  1. Ask us to switch it on

    We switch MotorDesk on for each dealership. Email hi@sayora.ai or message us in the chat.

  2. Make a key in MotorDesk

    MotorDesk’s API needs the Growth plan or above, with API 2.0 switched on by MotorDesk support. Create a key under Business, then Details, then API Access, with the scopes the help centre lists.

  3. Connect it

    In Sayora, go to Settings, then Integrations. Paste the key into Your MotorDesk API key and tap Connect.

  4. Switch on what you want

    Live stock, Leads and Bookings each have their own switch. For bookings, tap Connect beside MotorDesk under Bookings as well.

Connecting MotorDesk, step by step, in the help centre

MotorDesk, answered plainly

The things owners ask before they switch it on. For anything else, email hi@sayora.ai or read the help centre.

Which cars will my receptionist know about?

The cars you have in stock in MotorDesk. Your receptionist reads out the year, make, model, fuel, gearbox, colour, mileage and price, and finds a car by its registration, spaced or not, whether it’s for sale, reserved or sold.

How quickly does a sale reach my receptionist?

When a car sells or a price changes in MotorDesk, your receptionist knows within about five minutes. If your key can’t read Vehicles, it’s about half an hour.

Can callers book a test drive on the call?

Yes, once Bookings is on and MotorDesk is connected under Bookings in your settings. Your receptionist offers the times MotorDesk has free and books straight into your MotorDesk calendar, attached to the caller’s lead when Leads is on and, when there was no doubt which one, to the car. If Google Calendar or Cal.com is connected, tap Switch beside MotorDesk instead and Sayora disconnects the other calendar for you.

Which lead type does each call get?

A lead made while booking is a Test Drive for a test drive, and an Enquiry for anything else. Every other lead is a Viewing or a Valuation when that’s what the caller asked for, a Callback when your receptionist took a message for someone to ring them back, and an Enquiry otherwise.

What if MotorDesk can’t take a lead?

Each lead in Sayora shows Sending to MotorDesk, then Sent to MotorDesk once it has landed. If MotorDesk can’t take it, Sayora tries again a few times. If it still can’t land, the lead says Not sent to MotorDesk, so you can add it by hand. Your lead notifications carry on as normal either way.

Does Sayora create contacts in MotorDesk?

No. If a caller is already a contact in MotorDesk, the lead is attached to that contact. Sayora never creates contacts.

Is the call recording sent to MotorDesk?

No. The recording and the transcript are never sent. Each lead carries the caller’s details, the call summary, whether they asked to be called back today and their answers to your own lead questions.

How do we get MotorDesk switched on?

We switch MotorDesk on for each dealership. Email hi@sayora.ai or message us in the chat. Once it’s on, Integrations appears in your settings and you connect MotorDesk yourself with a key from MotorDesk.

Sayora also works with

Your diary for bookings, and the systems estate agents and dealers run. See every integration.

Bring your stock to the phone

Sayora builds your receptionist from your website in minutes, free and with no card. Try it, then ask us to switch MotorDesk on.

Train your receptionist

Free for 7 days. No card.